Elegant Enterprise- Wide Solutions Inc
Monterey, California
Scope The Consultant shall provide information technology support services that includes the following: • Answering and remediating trouble calls during business hours for approximately 30 resident students, 53 ISG faculty and staff and 25 support Consultants. • Answering all Tier 1 calls, create and remediate Tier 1 tickets, escalate issues to Tier 2 as appropriate and remediate all Tier 2 escala