Ascendion Inc. Rio Rancho, New Mexico Responsibilities: Manage the escalated service requests of customers through different access channels. Take Inbound calls for customers calling into Escalations department. Route to appropriate area and or open a new case/complaint or escalate current case/complaint. Work flow daily 15- 20 calls and 40- 50 complaints overall to work and resolve. Responsible for validating customer entitlement. Lo |
Collabera Phoenix, Arizona Client: Banking/ Financial Job Title: Banking Customer Service Associated Job Location: Phoenix, AZ 85027 (Hybrid schedule) Job Duration: 6 months (Conversion to FTE) Job Description: Support Customer Service; proactively seek ways to improve processes. Perform moderately complex customer support tasks. Receive direction from supervisor and escalate non-routine questions. Interact with client pers |
Collabera Phoenix, Arizona Position Details: Client: Fortune 500 (Banking / Financial Giant) Job Title: Customer Service Representative 2 - Contingent Duration: 06 months (With possible Extension) Location: Phoenix, AZ 85282(Hybrid) Shift: Mon - Fri (8am-4pm Monday through Friday with a monthly Sunday rotation) Pay range: $18-19/Hr. Job Responsibilities: This position will be handling a combination of 60-80 inbound and outb |
Collabera Austin, Texas Responsibilities: Based on business needs and/or performance, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8-hour shift from 7 am to 7 pm. Respond to phone inquiries in a prompt, courteous, and concise manner. Assist with problem resolution as needed. Document all encounters in clear and concise online logs. Transfer callers to other Call Center |