Compass Solutions Washington, District of Columbia, 20004 Duties and Responsibilities: Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform |
Compass Solutions Washington, District of Columbia, 20004 Duties: a. Identify network problems, and recommend improvements to ensure optional performance; b. Ability to monitor and analyze data traffic patterns within the OCFO Network infrastructure c. Ability to enhance security and knowledge of the latest security threats, worms, and malware and advise on how to deter them; d. Ability to reliability of the network through the above actions; e. Extensiv |