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Customer Service Representative

Collabera
Austin, Texas
We Are Hiring! 100% Onsite role at Austin, TX Client: Healthcare Title: Customer Service Representative Location: Austin, TX Duration: 09 Months (Possibility of extension and conversion) Responsibilities: Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs Process 100% of assigned appl

Customer Service Representative

Collabera
Austin, Texas
About the Role: • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. • Assists with problem resolution, as needed. • Responds to phone inquiries in a prompt, courteous, and concise manner. • Documents all encounters in clear and concise online logs. • Transfers callers to other Call Center units as