Collabera Austin, Texas About the Role: • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. • Assists with problem resolution, as needed. • Responds to phone inquiries in a prompt, courteous, and concise manner. • Documents all encounters in clear and concise online logs. • Transfers callers to other Call Center units as |
Collabera Austin, Texas Detailed Job Description: Industry: Information Technology and Services Job Title: Customer Service Representative Location: Austin, TX 78727 Duration: 05 Months - (Extension/Conversion based on performance) Responsibilities: Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs Process |