NetVision Resources, Inc Woodlawn, Maryland, 21207 Position Description: Work in tandem with the ServiceNow Solutions Architect/Engineer in planning the architecture, development and implementation in the ServiceNow platform. Schedule and facilitate all customer technical discussions/design/development meetings and provide inputs to further enhance the solution or approach. Provide guidance/support to the ServiceNow Developers assigned to the proj |
NetVision Resources, Inc Woodlawn, Maryland, 21207 Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommend |