Compass Solutions
Washington, District of Columbia, 20006
*Hybrid position - candidate will need to report on-site 3x/week* Complete Description: Duties and Responsibilities: Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs.