Collabera Austin, Texas Detailed Job Description: Industry: Information Technology and Services Job Title: Customer Service Representative Location: Austin, TX 78727 Duration: 04 Months - (Extension/Conversion based on performance) Responsibilities: Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs Process |
Collabera Austin, Texas Responsibilities: Based on business needs and/or performance, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8-hour shift from 7 am to 7 pm. Respond to phone inquiries in a prompt, courteous, and concise manner. Assist with problem resolution as needed. Document all encounters in clear and concise online logs. Transfer callers to other Call Center |
Collabera Austin, Texas Title: Customer Service Representative Duration: 6 months Location: Austin, TX Responsibilities: Provide unbiased assistance to Medicaid Providers regarding eligibility, medical claims status, and other program-related inquiries Assist with resolving problems and escalations as needed Respond to phone inquiries in a prompt, courteous, and concise manner Document all interactions accurately in onli |