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Helpdesk Analyst

Collabera
San Antonio, Texas
Must Haves: At least 2-3 years of Helpdesk Experience Troubleshooting Ticketing System VDI Support WIN 10 Experience Good Understanding of TCP/IP/DHCP/DNS Networks Active Directory Responsibilities Take 40+ calls per day, plus the ability to work in between calls on other work as assigned.

Helpdesk Support Analyst

Collabera
San Antonio, Texas
Qualifications: Minimum of 2 years working as an experienced IT desktop support technician. Work to resolve help desk and IT related issues. Resolve help desk tickets including troubleshooting hardware and software issues. Tier 2 level support for end users.