Collabera Austin, Texas Interact professionally with providers and support staff. Address inquiries and concerns about provider enrollment and file maintenance. Perform data entry for paper applications and validate provider information. Send deficiency letters to notify incomplete applications. Education: High school diploma or GED required. Experience: Handling enrollment applications in Healthcare Insurance, Workers C |
Collabera Austin, Texas About the Role: • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. • Assists with problem resolution, as needed. • Responds to phone inquiries in a prompt, courteous, and concise manner. • Documents all encounters in clear and concise online logs. • Transfers callers to other Call Center units as |
Collabera Austin, Texas Detailed Job Description: Industry: Information Technology and Services Job Title: Customer Service Representative Location: Austin, TX 78727 Duration: 05 Months - (Extension/Conversion based on performance) Responsibilities: Interact professionally with providers and ancillary staff to address inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs Process |