Collabera North Chicago, Illinois Description: Responsibilities: Answers general questions and redirects misplaced calls Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions Guides HR Employee Self-Service and Manager Self-Service transactions Executes select HR related transactions (e.g., data changes) |
Collabera Austin, Texas Responsibilities: Based on business needs and/or performance, may change to remote in the future. Local: Yes. Must be local to Austin Must be available for any 8-hour shift from 7 am to 7 pm. Respond to phone inquiries in a prompt, courteous, and concise manner. Assist with problem resolution as needed. Document all encounters in clear and concise online logs. Transfer callers to other Call Center |
Collabera Dallas, Texas CSC Customer Service Rep II Join our team as a CSC Customer Service Rep II! You will be responsible for providing exceptional customer service by handling inquiries, resolving issues, and supporting our operations in a hospital or a healthcare facility. We have multiple openings for below shifts Available Shifts: Evening Shift: Monday, Tuesday, Thursday, Friday, and Saturday, 12 PM to 8:30 PM CST |
Collabera Boston, Massachusetts Responsibilities: Provide unbiased assistance to Medicaid Providers regarding eligibility, medical claims status, and other program-related inquiries Assist with resolving problems and escalations as needed Respond to phone inquiries in a prompt, courteous, and concise manner Document all interactions accurately in online logs Transfer callers to other Call Center units when necessary Meet individ |