Collabera San Antonio, Texas Must Haves: Manage multiple avenues of issues thru monitoring, email, & phone to ensure business expectations for service standards are met. Manage assigned ticket queue and track issues to closure. Report and follow-up aging and reoccurring ATM issues. Effectively communicate issues and status updates with business users, service providers, and management teams. Utilizing monitoring tools and tic |
Collabera San Antonio, Texas Domain- Banking/Finance Job Title - Technical Support Analyst Location - San Antonio, TX 78245 / Hybrid Duration - 12 months (Extension/ Conversion will be based on performance.) Pay Rate: ($22-$23) hourly Requirement: At least 1-year Helpdesk Experience MS Office Experience VDI Support WIN 10 Experience Good Understanding of TCP/IP/DHCP/DNS Networks Active Directory Responsibilities Take 40+ call |